FAQS

  • How Do I Pay?

You could  pay with paypal and credit card.

  • When Will My Order Arrive

My toys are 100% handmade with materials of the highest quality.

Making time is usally among 2 - 3 weeks.

For global standard shipping: 25 -40 days

For global standard shipping: 10-25 days

Global Standard Shipping fee: $10.

Global Fast Shipping fee: $30.

Free Shipping on order over $100.

  • Why Does My Pet Not Look Like The Pictures?

My toys are 100% handmade with materials of the highest quality , so there is no way, in fact it is impossible to make a pet exactly the same as another one. I can only try to do it close to original. No 2 pets are exactly the same, I wouldn't agree to doing that either, as I want each pet to be one of a kind. 

  • Do we do custom orders?

You can order any of your favorite toys. And I'm happy to do it just for you.

I create replicas of pets and different animals to order. Just send me a photo of the animal and approximate sizes and we will discuss the cost and production time.

Just write to me via customersupport@realistictoysbyemma.com

To start the order you can pay a deposit of 50 percent of the order value. You can send me your address in PayPal, and I will send you an invoice (for prepayment). When the toy is ready, I will send you pictures and you will pay the rest of the amount.

The cost of delivery is 10 - 30 dollars (depends on the size and weight of the toy). I will ship the shipment and send you the track number for tracking and the site to track the parcel. Delivery by mail in time about 3 - 6 weeks.

  • How can I contact you?

Contact Email: you could feel free to contact us via customersupport@realistictoysbyemma.com if you have any problems.